Our system automatically sends you an email and text message confirmation when your order is ready to be shipped, including tracking number/s and estimated shipping times where applicable.

Oh no! This is our worst nightmare. It is completely out of our control, but we promise to do everything in our power to find or replace* missing orders. Please email us with your order number and tracking details so that we can follow this up for you.

* Like-for-like replacement is not always possible due to the high turnover of designs across our store. We will always try our hardest to source an identical replacement for you, but sometimes we will need to either swap items for something similar or offer a refund. Sorry!

Yes, that is no problem. Email us shop@clothandcarry.com.au with your order number and let us know you want to change to Express Post ($15*), and provided the order hasn't already been shipped we will email you an invoice to cover the difference in cost.

*If you are upgrading from our $10 regular post, we will invoice you the $5 difference, however if you would like to upgrade your free shipping order to express post you will be invoiced our standard Express Post flat-rate of $15.

Sure! If you are local and want to collect your order, that is absolutely fine. Just email shop@clothandcarry.com.au before you receive any shipping update emails from us and we will ensure your order is ready for collection from our showroom.

Shipping fees will be refunded, where applicable.

We offer free contactless collection (by prior arrangement) from our home showroom in Beeliar, WA.

The exact pickup instructions, including address and where to find your order when you get here, will be emailed to you when your order is ready to go. Please hit reply and let us know when you plan to collect your order so that we can have it ready and waiting for you.

Absolutely! Let us know what day suits you best, and a rough timeframe, when you reply to our "Ready For Collection" email.

Please email your order number and which product/s you wish to return to: shop@clothandcarry.com.au

The customer is liable for the full cost of tracked return shipping as per our Returns and Refunds Policy and the cost of shipping the original order is non-refundable.

A product may be exchanged if it is sent back:

* unworn and unwashed

* with original tags and packaging intact (where applicable)

* free of stains, odours, animal hair, and damage

Free shipping is not offered for returns or exchanges.

The return will be processed when the package arrives back at Cloth and Carry, and you will receive a store credit email in the amount of the returned item/s.

Please get in touch and let us know what's going on so we can discuss our returns process with you. We need as much information as possible, so please include photos, a description, your order number, and your best contact number in case we need to call you about it. We also need your most up to date shipping address, in case we need to book a courier to collect the item/s from you or to send you a replacement.

Email: shop@clothandcarry.com.au

Note: refund eligibility criteria applies and will be assessed by Cloth and Carry management.

You must contact us to arrange your return AND lodge your return parcel with your local post office (or have it collected by a Sendle courier, where applicable) within 30 calendar days of your original order delivery date.

A product may be returned or exchanged if it is sent back:

* unworn and unwashed

* with original tags and packaging intact (where applicable)

* free of stains, odours, animal hair, and damage

Whoa friend, this is a huge question and virtually impossible to answer right here right now! We need to take into account a whole range of things about you, your limitations, your lifestyle and of course your baby.

Please reach out via our website chat, our socials or join our Facebook community to ask any and all questions you might have about babywearing. We are always happy to help!

I give out a lot of free advice. Check out my Instagram and Facebook pages for an extensive collection of posts and videos.

You can always contact me via email, Facebook / Instagram Messenger or phone (although I am not amazing at answering calls, but I will always try to call you back).

You can also join my Facebook BAbywearing Community for advice on the cloth nappies in my range.

Sorry - we don't have the capacity to offer in person shopping appointments right now.

This is impossible to give a definitive answer to. In my personal experience, I believe a padded strap half buckle carrier like the Girasol MySol or the versatile shoulder straps of the Neko Half Buckle, is the easiest style of carrier to use, but like underwear, we all have different preferences so you might disagree.

Anything that you are comfortable wearing and confident using, will be easy.

Don't just fall for the marketing gimmicks - really ask the question "what makes this difficult?" If you don't know how to use it, perhaps find a way to try it out. See question below...

* Attend a local babywearing meet.

* Book a consultation (online or in person) with your preferred babywearing educator - reach out if you would like a recommendation.

* Try out your friends' carriers.

* Watch some of my Instagram or Facebook videos.

* Search YouTube ---- but BEWARE that literally anyone can post anything they wish on YouTube and nobody ever deletes anything so outdated and incorrect information exists everywhere). I recommend you check out profiles like Wrap You In Love and Lets Talk Babywearing.

* Be wary of babywearing marketing or advice given in online parenting groups - a lot of this is uninformed or outdated advice, and can be quite dangerous.

I can teach you to use them as safely as possible, but I do not sell them.

I sell ergonomically designed, adjustable baby carriers that can be adapted to the individuals using them. Babywearing t-shirts and overalls (or garments) are not adjustable, and therefore cannot be adapted to provide adequate support throughout an extended babywearing journey, and cannot be used by the entire family unit unless everyone is the same body size or shape.

Hey! We now sell Carifit+ baby carriers which offer a forward facing option for babies that are developmentally ready.

In the simplest terms- I don't really like to sell forward facing baby carriers because I don't believe it is necessary in 99.9% of cases.

Forward facing definitely has some benefits, including allowing families to keep baby close and comforted whilst working WITH them during therapy sessions. But in general, if a baby isn't comfortable facing inwards it is almost always either related to a poorly fitted or non-adjustable carrier, musculoskeletal discomfort (potentially due to a fast vaginal birth, cesarean delivery, hip dysplasia or a whole host of other reasons), OR a short developmental phase (that 16 week one is a big kicker - and at this time baby is usually not tall enough nor strong enough to safely face outwards in a baby carrier anyway).

If you think your baby would prefer to face outwards, consider the benefits of back carrying instead. One of the biggest reasons I prefer to back carry is that the weight of your baby remains in harmony with the wearer's body, not pulling away and therefore putting additional pressure on your shoulders and lower back. The other main reason I prefer a back carry is that baby can safely see over your shoulder and watch everything from your perspective (like they can when forward facing) but they can do this in an ergonomically optimal position and if they get tired they can safely fall asleep snuggled into your upper back without the risk of asphyxiation.

NOTE: a baby should NEVER be allowed to sleep whilst facing outwards in any baby carrier, ever. Even for a short period of time, the risk of cutting off their airways is too high no matter how closely you think you are watching them.